ACMH Care Management Services

ACMH Care Management Services has assisted adults to manage chronic mental health, substance use, and medical conditions since 2002. Under contract with Medicaid Health Homes and the NYC DOHMH, our program provides outreach, engagement and care coordination serving hundreds of persons daily.


Frequently Asked Questions

Who is eligible for these services?
For Care Management through Health Homes, if you are a Medicaid recipient, think about the following questions:

  • Do you have chronic or mental health conditions for which you need regular doctor’s care?

  • Do you have a doctor you can see when you need to?

  • How many times have you been in the emergency room or hospital in the past six months? Twelve months?

  • Do you have a safe place to live?

  • Do you have someone in your life to help you whenever you need help?

  • Do you have difficulty keeping medical appointments?

If your answers above indicate that you could use help connecting with needed healthcare, then you may be eligible. We will determine eligibility when you contact us.

What are some examples of how you assist people enrolled in Care Management Services?
Our support is tailored to the needs and goals of each individual that we serve. Your care coordinator will work with you to assess areas of your life that can be made better and work with you to develop a care plan to help you reach your goals and improve your overall health and wellbeing.  Here are some examples:

  • With our help, Mr. X, a diabetic, now has a primary care provider, for the first time.

  • Mrs. C was eligible for rental assistance benefits but didn't know it - we helped her get those benefits.

  • Mr. Z had trouble remembering appointments with his psychiatrist, so his Care Coordinator provided a Metrocard and called him the day before, and on the morning of, each appointment.

  • Ms. W was having trouble managing the symptoms of her depression and had never received mental health treatment.  Her care coordinator helped to link her to treatment so that she could manage her symptoms and pursue employment.

  • Miss T was homeless and pregnant. We helped her find housing and connect with primary and pre-natal care.


I already have doctor I like.  If I enroll in a Health Home, will I have to switch to a different doctor?

No, our clients determine their own treatment choices, including choice of providers.

I know someone who really needs this, but they aren’t enrolled in Medicaid yet - can you do that for them?

No, we don’t do Medicaid enrollments, but many other organizations do.
To learn more about enrolling in the NY State Medicaid Program, go to: www.health.ny.gov/health_care/medicaid/  OR  call the Medicaid Helpline: 800-541-2831


Referral Process

How do I enroll or help a friend enroll?
Step One: Are you enrolled in Medicaid?  If Yes, go to Step Three. If No, go to Step Two.


Step Two: Contact the Medicaid Helpline to apply for Medicaid: 800-541-2831
Once enrolled into Medicaid, go to Step Three.


Step Three: Download the Referral Form  -- or contact us at 212-543-0592 x 301 or caremanagement@acmhnyc.org

Download our ACMH Care Management Brochure


Eligibility Information For Providers