ACCESSING ACMH SUPPORT

There are three key points of entry for people looking for referrals to ACMH's services

CARE MANAGEMENT SERVICES

ACMH Care Management Services has assisted adults to manage chronic mental health, substance use, and medical conditions since 2002. Under contract with Medicaid Health Homes and the NYC DOHMH, our program provides outreach, engagement and care coordination serving hundreds of persons daily.

Who is eligible for Care Management services?

If you are a Medicaid recipient seeking Care Management through Health Homes, answer these questions to determine if you could use help from ACMH in connecting with needed healthcare. Contact us to determine eligibility.

  • Do you have chronic or mental health conditions for which you need regular doctor’s care?
  • Do you have a doctor you can see when you need to?
  • How many times have you been in the emergency room or hospital in the past six months? Twelve months?
  • Do you have a safe place to live?
  • Do you have someone in your life to help you whenever you need help?
  • Do you have difficulty keeping medical appointments?

What are some examples of how you assist people enrolled in Care Management Services?

ACMH support is tailored to the needs and goals of each individual that we serve. Your care coordinator will work with you to assess areas of your life that can be made better and work with you to develop a care plan to help you reach your goals and improve your overall health and wellbeing.

  • With our help, Mr. X, a diabetic, now has a primary care provider, for the first time.
  • Mrs. C was eligible for rental assistance benefits but didn’t know it – we helped her get those benefits.
  • Mr. Z had trouble remembering appointments with his psychiatrist, so his Care Coordinator provided a Metrocard and called him the day before, and on the morning of, each appointment.
  • Ms. W was having trouble managing the symptoms of her depression and had never received mental health treatment. Her care coordinator helped to link her to treatment so that she could manage her symptoms and pursue employment.
  • Miss T was homeless and pregnant. We helped her find housing and connect with primary and pre-natal care.

I already have doctor I like. If I enroll in a Health Home, will I have to switch to a different doctor?

No, our clients determine their own treatment choices, including choice of providers.

I know someone who really needs this, but they aren’t enrolled in Medicaid yet - can you do that for them?

No, we don’t do Medicaid enrollments, but many other organizations do. To learn more about enrolling in the NY State Medicaid Program, follow the link below or call the Medicaid Helpline: 800-541-2831

Care Management Referral Process

STEP ONE

Are you enrolled in Medicaid? If Yes, go to Step Three. If No, go to Step Two.

STEP TWO

Contact the Medicaid Helpline to apply for Medicaid by calling 800-541-2831.
Once enrolled into Medicaid, go to Step Three.

STEP THREE

Or contact us at 212-543-0592 x 301 or caremanagement@acmhnyc.org

Additional Resources

CRISIS RESPITE

Crisis Respite is a home-like setting for a short-term stay during a psychiatric crisis or in the transition from hospitalization. Available at two locations in Manhattan, Crisis Respite is staffed by a licensed mental health counselor and 24/7 support from peers with lived experience as consumers of mental health services.